🏠 Household Contents Claim Guide
Dear Valued Policyholder,
We’re truly sorry to hear about your recent loss. Please know that we are here for you every step of the way, and we’ll do everything we can to make the claims process smooth and supportive.
📄 Step 1: Download the Claim Form
📝 Step 2: Complete & Sign the Claim Form
Please ensure all sections are completed accurately and fully, and that the form is signed before submission.
✨ No Claim Form Needed for These Events
✅ We’ve simplified the process for the following events — no claim form needed!
Simply follow the steps below and send us the necessary details:
• 🌩️ Storm-related claims
• ⚡ Lightning & Power surge claims
• 🚿 Burst pipe
📤 Submit Your Claim
Upload your documents and photos directly to our team:
👉 [Submit Your Claim]
📝 What We Need from You
📍 How It Happened
- A short description of the incident
• Date and estimated time of loss or damage
📦 Item Details
- Make and model of the affected item(s)
📸 Clear Photos
- Photos of the damaged items (if applicable)
- Include both close-up and full-view shots
🛠️ Damage Report (Required)
Obtain a report from any registered repairer who specializes in the item. The report must include:
• The exact cause of the damage
• A detailed description of the item
• Whether the item is repairable or should be replaced
💎 Jewellery Claims (Over N$20,000)
- A valuation certificate from a certified jeweller is required
- For high-value items, additional proof of ownership (e.g. purchase receipts or photos) may be requested
🧾 Quotations
- Two quotations from different service providers or suppliers
- Please indicate your preferred provider
- Please indicate your preferred provider
Note: Hollard may request a second opinion if necessary.
♻️ Salvage (Claimed Items)
- Please do not discard any damaged or claimed items
- If collection is not possible, the insured must deliver the salvage to the insurer
- Once an item is replaced or paid out, it becomes the legal property of the insurer
- You will be contacted to coordinate collection or delivery
💰 Understanding Your Excess
Please refer to your latest policy schedule for your excess amount. If you’re unsure, contact us — we’ll gladly assist.
⏳ Important Notes
- Your claim must be submitted within 30 days of the incident
- Late or incomplete claims may not be accepted
- Additional documents may be requested during assessment
📞 Need Assistance?
We’re just a call away and ready to help with care and professionalism.
Claims Support Team
📱 083 343 2202 / 083 343 2203
Thank you for trusting MoreSure Insurance.
With you — every step of the way.