Dear Valued Policyholder,

We’re truly sorry to hear about your recent loss. Please know that we are here for you every step of the way, and we’ll do everything we can to make the claims process smooth and supportive.

✅ Step 1: Report the Incident

📝 Police Report
• Must be filed within 24 hours of the incident

📱 Blacklist Confirmation (Stolen Phones Only)
• A letter from your mobile provider (e.g., MTC, TN Mobile) confirming the phone has been blacklisted

Police Report must be provided to the above service provider to assist with the Blacklisting

🧾 Step 2: Complete the Claim Form

👉 [Download Claim Form]

✍️ Please ensure the following:
• All sections are completed in full and accurately
• Mandatory details to be included:
– Date of loss
– Detailed description of the incident
– Insured’s full personal details
– Signature and date

📤 Step 3: Submit Your Claim

📁 Upload all required documents and photos directly to our team:
👉 [Submit Your Claim]

📎 What to Include With Your Claim

📍 Incident Details
• A short description of what happened
• Date and estimated time of the loss or damage

📦 Item Details
• Make and model of the item(s)
• Serial number or IMEI (for electronic devices)

📸 Photos
• Clear images of damages
• Forcible and violent entry evidence (e.g., broken locks/windows), if applicable
• Close-up and full-view shots where possible

📂 Proof of Ownership
• Receipts, warranty slips, or prior photos — may be requested during assessment

💎 Jewellery Claims Over N$20,000
• A valuation certificate from a certified jeweller is required

🧾 Quotations
• Two quotes from different suppliers or service providers
• You may use your own provider or request recommendations
• Indicate your preferred provider
👉 Note: Hollard may request a second opinion if needed

♻️ Salvage of Claimed Items

  • Do not discard damaged or claimed items
  • If collection is not possible, the insured must deliver the salvage to the insurer
  • Once replaced or paid out, the item becomes the property of the insurer
  • We’ll contact you to coordinate collection or delivery

💰 Understanding Your Excess

  • Please refer to your latest policy schedule for the excess amount applicable
  • If unsure, feel free to contact us for assistance

⏳ Important Reminders

  • Submit your claim within 30 days of the incident
  • Late or incomplete claims may result in delays or rejection
  • Additional documentation may be required during assessment

📞 Need Assistance?

We’re just a call away and ready to help with care and professionalism.

Claims Support Team
📱 083 343 2202 / 083 343 2203

Thank you for trusting MoreSure Insurance.
With you — every step of the way.