💼 All Risks / Personal Computers Claim

Dear Valued Policyholder,

We’re truly sorry to hear about your recent loss. Please know that we are here to support you every step of the way and will do everything we can to make the claims process as smooth as possible.

To assist you quickly and efficiently, we’ve simplified the process — no claim form is required. Just follow the steps below and submit the necessary information.

📤 Submit Your Claim

Click the button below to upload your information and photos directly to our team:
👉 [Submit Your Claim]

📝 What We Need from You

📍 How It Happened

  • Brief description of the incident
  • Date and estimated time of the loss or damage

📦 Item Details

  • Make and model of the item(s)

📸 Clear Photos

  • Photos of the damaged items (if applicable)
  • Include detailed images to assist the assessor

🛠️ 🛠️ Damage Report (Required)

Please provide a damage report from any registered repairer who specializes in the type of item claimed. This helps us assess whether the item should be repaired or replaced.
The report should include:

  • Exact cause of damage
  • Description of the damaged item(s)
  • Recommendation on repair vs. replacement

💎 For Jewellery Claims (Over N$20,000)

  • A valuation certificate is required

🧾 Quotations

You may use our preferred vendors or any registered service provider.

Hollard may request a second opinion if necessary.

Please submit:

  • 2 x Quotations from different repairers or suppliers of similar items
  • Your preferred service provider

💰 Understanding Your Excess

  • Confirm your excess on your latest policy schedule or contact us directly.

If the replacement value exceeds your sum insured, you will be liable for the difference plus your excess.

⏳ Important Notes

  • Your claim notification is valid for 30 days from the date of incident
  • If required documents are not received within this period, the claim cannot be processed
  • Please do not dispose of any salvage — let us arrange collection
  • Once replaced, the item becomes the legal property of the insurer
  • Hollard reserves the right to request additional documents if needed

📞 Need Help?

We’re here to assist you with kindness and care.

Contact Us:
📱 083 343 2202 / 083 343 2203
Thank you for allowing us to support you during this time.
MoreSure Insurance — with you every step of the way.